What's up with manicks?

[delcecchi]

Had some storm damage to our new floe dock, most likely because they didn't tighten the retainer bolts on the plank thing when they put it in this spring.   The bracket on the dock and the aluminum hook on the plank got bent.

I called them several times, stopped in (only some kid around, left note) and emailed.    After first call, Michelle said they would be out.   Never showed.   Since then total ghost.  No response to email, phone messages, etc.   

Guess I need to escalate to Floe and see what they can do....   

[Wakemup52]

Hmm that is odd, Manick's has always done our docks and has been terrific. We came up earlier than expected this year and called Michelle and she sent the crew out the following day to put our dock in. This sounds out of the ordinary from my experience and I hope everything is ok with them.

[delcecchi]

Update, I called and got michelle on the phone.   I have now sent some pictures on the cell and we will see what happens.   I'm hoping it is just the extra workload from the storms damaging lifts and stuff that have impeded the process.   Perhaps me getting relatively minor damage in the first of the storms was bad luck on my part. 

Got my fingers crossed, Manicks has been fine until this.

[Reid Saarela]

Delcecchi, 

We have had similar experiences with manick. Nothing seems to get done until we call MULTIPLE times. Don’t know what the deal is. 

[CigarGuy]

I've been using them for the past 6 years. I really like them, but agree with others......it always takes multiple phone calls to get a return call.  Joe and the other guys on the barge are always super friendly and helpful!  Not to mention when we first started using them a seasonal boat lift removal cost 90.00, next year it's going up to 140.00. That's 20.00 increase over last fall.  For the heck of it,  I checked some barge service prices in the cities, 140.00 is a good deal!  

[delcecchi]

This morning the barge showed up and they replaced the loop, and managed to bend the hook close enough (for some reason the hook thing is welded to the support member of the plank so is not replaceable.)   So, looks like we are good to go.   I might see if I can figure out a scheme to bend stuff a little more but this is ok for now.  

 

[TomWehler]

Seriously need more competition barge wise as yer stuck with what is or do without and these people do get bizzy. No doubt room for a new company on east end.

 

 

 

 

[delcecchi]

We didn't need a barge, good road access.

 Crew came by barge.

[Raven77]

They come by barge because that is where they have all of their tools, generators, etc.  They are very busy and not always responsive but they do good work and are reasonably priced.  They just fixed the rail system in my boat house.  Took them a week to get here but they did great work.  I'm thankful to have them here!

[delcecchi]

Yep, they do.  Sometimes Michelle seems a little overwhelmed.   They came and did the job.  I appreciate them.