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Heads Up on Aqua-Vu Cameras


MNUser

Question

Just a heads up. We have a Aqua-Vu camera MC series. We have had it about a year or so. We paid 400 for it.

There are two little plastic washers that hold the camera to the base that contains the battery compartment. This allows you to change the angle of the camera. One broke completely and the other is cracked.

I spoke with Aqua-Vu and they were willing to replace the camera for 75 and then they came back with 45 dollars. When I look at the camera and the 2mm thick plastic "holder" is no wonder it broke.

Just something to think about if you are thinking of buying an Aqua-Vu. I felt this should be replaced at no cost. 400 dollars is a lot to spend and then be charged 45 more to replace something that has a questionable design.

If anybody from Aqua-Vu is reading this, please respond. I would be interested in hearing your comments.

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Ya I just broke mine a couple of weeks ago in about -10ºF weather. No wonder it broke and plus it was my fault. I thought the nut was loosened and it wasn't. I went to pull the camera up to take the battery out and the stupid thing broke.
Now I just took some crazy glue and glued it back together. It works now but I'm also extra careful too.

------------------
AKA PikeEye 300

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MNUSER,

We really don't have many break like that it is a very durable Resin material it's not just 2 plastic washers. they are molded to the back plate for the monitor and then the back and front plate are then chemically bonded together. The $45 covers the labor and replacement parts. It's a fair deal. And we don't have many that break in that nature. It's generally if it's really cold and you don't loosen the monitor at all it's going to break at times.

------------------
Tight Lines,

JP Z

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Just back from Cabelas, they have 12 or so of the bottom housing that holds the battery and wrap the cord around. It also has the mounts for the TV for $7.00 ea in the outlet part. Just to let you know

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Mine also broke in the same spot. I can not believe that it cost $45 for parts and labor to fix it. If this is so, maybe one needs to take a look at making this part a little differently and how it is assembled.

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Is your breaking at the monitor tabs or the tabs on the shuttle? Because those are 2 different beasts. The reason the monitor costs so much is because we have to cut the monitor out of the housing and when doing that you can't salvage the wiring harness. So it requires a new harness, and both the front and back of the monitor housing. This and the labor to do it is why it is $45. We make them so they are waterproof, so they are going to be tough to open up.

Call up customer service again and see what she can do. I'll see if she can do it for a bit less if you still want it fixed.

------------------
Tight Lines,

JP Z

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Mine broke on the monitor tabs. The funny thing is it gets sooooo little use. No more than a total of 15 hours I bet.

What surprises me is it broke. I'm sooooo anal about stuff I drive myself crazy!

I will see if I can swing by sometime but I know I don't want to stick any cash into something I already plunked down 400 dollars for.

I spent less on my trolling motor and it has hundreds of hours on it and never has had a repair, and we are tougher on it....that is for sure!

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Mine was also the monitor tabs. I also know what you mean by putting more wear and time on other equipment like my Vexilar and it still works great.

Good idea for the waterproof purpose but for fixing it, I am not sure.

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Bump.

Now I broke both sides of my camera.

Took it to Aqua-Vu thinking its under warranty. Nope gotta pay $75.
Anybody else feel this should be under warranty? I do!

Feel free to place your comment.

------------------
AKA PikeEye 300
And keep those hooks sharp!

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I've had a couple of things happen to my Aqua view. There was a problem with the cord and I also had a problem with the moniter. They were great about fixing it both times even though the warrenty had expired by the 2nd problem.

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My monitor failed about 2 months after the warranty period. I had to pay $75 to have it replaced? It seems like the original should have held up better and AquaView should have extended the warranty to make sure the I was satified. I would have though a $400+ dollar camera would have held up better.

I don't think I will buy another AquaView system in the future, and if I did I would plan on spending additional $$$$ to keep it working.

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