St.Croix rods lifetime warranty?

[Chad711]

I thought they had lifetime warranties? I broke one yesterday, went into Kobilkas and they wouldnt trade it in. Bought another for $22. I "thought" all St. Croix rods had a lifetime warranty, I guess not?

[iffwalleyes]

You might have to contact St. Croix directly I not sure though. I looked on there web page and they say that they do warrenty and will repair or replace. So I would assume that means you need to send it in. Some rod places like to look at the rod to see how it broke if it was due to a fail materials or if it is from owner mis-use. Not sure how they can tell but they say they can.

[irvingdog]

You MUST contact St. Croix to have them honor the lifetime warantee. Also, it will be reviewed (often X-rayed) to determine if it imploded (slammed in a car door, stepped on) or exploded (fish-related). If you stepped on it, who knows.....

That's why I always buy House label premium rods (Gander, Galyans, etc). They usually also have lifetime guarantee. I walk in with a broken rod, walk out with a new one.

[Chad711]

Gander wont replace all rods, I tried on one I did slam in a door, fyi...

[andy j]

St. Croix Avids and Legend Elites have a lifetime warrenty and the Preimers have a 2 year warrenty, All must be sent into St. Croix. Most Gander's will exchange your rod as long as it hasn't been through world war 3.

[Chad711]

Snapped a Gander Guide series off in my boat, closed the livewell door on it, they wouldnt take it back. Hardly WW3!

Oh well...

[jigginjim]

andy j; ya hit the nail right on the head. Remember to mail in your registration card as soon as you buy it.

St. croix does not have to honor nonregisted rods. Even though many times they will honor the warranties.

[irvingdog]

AndyJ Simply not true. Ganders have been clearly instructed not to take back St. Croix rods. They are not compensated for them. You may have run across an untrained employee, but that is the acception, not the rule. And if anyone bought a House label rod from anywhere that is expressed as a "lifetime Guarantee" and they don't take it back, go right to the top (send an E-mail).

[HoleHopper]

I am all too familiar with the lifetime, best in the buisness, warrenty, and the send it in so we can deturmine what "really" happened to your rod that you purchased from us, excuse!

I bought two Gapen Wilderness North Searies rods for the purpose of fishing Alaska for the Red salmon on the Kenia from there salesman at the Walleye Classic.

Long story short, both rods broke within the first hour of useing them and while my wife was useing them. They both broke in the same place! Sent them in so they could look at them through there magic microscope so they could determine what really happened.

What I got back from this company after dozens of non returned phone calls was a return call from Dan Gapen SR. saying that I lied about how they broke! All the while screeming at my wife all of his accusations. This is now pending to go to small claims court. We have allready tryed the BBB and MIke Hatch. MY advice would be to stay away from this Company! I now own $300.00 worth of useless Gapen fishing rods.

I bought the ugly stick from the local hardware store in Soldatna and they worked flawlessly for the remainder of our Alaska trip. Thanks Ugly Stick!

[Bushwacker]

Here is the low down from St. Croix

LIFETIME WARRANTY

Legend Elite® Rods

Legend Ultra® Rods

Legend Tournament™ Rods

Avid Series® Rods

Imperial™ Rods

Legend® Fly Reels

SCV, SCIV, SCIII Rod Blanks

2-YEAR WARRANTY

Premier™ Rods

Wild River™ Rods

Tidemaster™ Rods

Avid Series® Surf Rods

SCII, SCIIW, SCI, E-Glass Rod Blanks

1-YEAR WARRANTY

Avid Series® Spinning & Casting Reels

Premier™ Spinning & Fly Reels

Legend® Ice Rods

Avid Series® Ice Rods

Premier™ Ice Rods

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We reserve the right to replace a discontinued model with a current model of our choosing. We rely on the information that you provide us on our Warranty Registration form to substantiate that you are the original owner.

Rods/reels/blanks that are not covered under warranty may be repaired or replaced for a reasonable charge. St. Croix will advise you of the cost of repair or replacement and await your approval prior to proceeding.

Damaged products must be returned directly to St. Croix. St. Croix dealers are not authorized to perform service work on behalf of St. Croix. You must return the entire product, including broken parts, freight prepaid and insured,to the address below. Please include a note explaining the problem, along with $20.00 for return shipping and handling within the USA. International customers will be asked to pay the actual shipping and insurance charges. Please e-mail the St. Croix Service Center with questions at [email protected].

Ship rods to:

Attention: Service Department

St. Croix Rod

856 4th Avenue North

Park Falls, Wisconsin 54552

This warranty is limited to repair or replacement of the rod, reel or rod blank, and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover normal wear, accident, misuse, neglect, fire, theft, loss, intentional damage or value added from the construction of a custom rod from a St. Croix blank. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

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St. Croix of Park Falls, Ltd.

856 4th Avenue North

PO Box 279

Park Falls, Wisconsin 54552

Phone: 715-762-3226 or 1-800-826-7042

Fax: 715-762-3293

[iland99]

I'm surprised Gander wouldn't take your rod back Chad. I accidentally backed over a Guide Series ice fishing rod with my truck last year. Gander replaced it with a BETTER rod for FREE since they were sold out of the rod I had purchased.

[Fish Head]

Great info on the St. Croix warrenty.

I broke a St Croix Avid series up in canada last year. I stepped on it and snapped off about 6" off the tip. Sent the rod to St. Croix and received an new one in about 10 days.

Fish Head

[Chad711]

So I send a check for $20 to cover their s/h, I pay say $7 to ship it to them. The rod costs $19.99 at the store.

[Bushwacker]

The $20.00 is a great deal on a $320.00 Legend rod, but not too good for a $20.00 ice rod. If it is within the first year like the warrenty stipulates, I would really try to get the retailer to ship it in for you at the very least.

[andy j]

irvingdog,

I sould of been more specific, I ment that most Gander's will take back any of their Gander Series Rods.