Clam drill auger recall

[Nilsfisher]

Was at the big C today to get a clam drill auger conversion kit. they would not sell to me, saying there was a recall and they were pulling off the shelves. 

I did a web search for some answers but found nothing. 

Anybody know what the recall is about?

 

[eyeguy 54]

just heard its the geared adapter for the 8 inch unit.  6 inch units, A O K 

[Nilsfisher]

Yeah, just seems weird. its a pretty simple unit, just curious what is wrong with it.

[monstermoose78]

It is just the gear box

[leech~~]

46 minutes ago, monstermoose78 said:

It is just the gear box

 

Are we talking about the same thing? Isn't the conversion kit just a plate, bearing, shaft and handle? What could go wrong? Patten issues may be?

Edited December 15, 2016 by leech~~

[Nilsfisher]

The 8 inch auger gear plate has a gear box for a reduction of 2:1. the 6 inch auger doesnt need the gear box. the recall is for the gearbox plate. just curious what is wrong with the gearbox. 

[borg0196]

So I bought the 6" last year, and then also bought the separate gear box this year. I will reach out to them and see what they tell me.

[Hawg]

The gear box must be for using drills with less torque maybe? My Fuel certainly doesn't need gear reduction. 

[eyeguy 54]

gear box is for the 8 inch auger. lots more area than the 6 inch.  your fuel is stinky... LOL 

almost twice as much area between 6 and 8. 

 

[borg0196]

Here is what I heard back from Clam about the gear box:

We have realized that there is a problem with the gear make up and they are breaking.  We have moved very quickly to get a solution in place and look to have good gear boxes in house and ready to ship after Christmas.  At this point you have 2 options.  Option 1, would be to return it to the retailer you purchased it through and option 2, would be to go ahead and fill out our warranty form, just state that you have a Gear Box that you suspect is defective. 

http://www.clamoutdoors.com/pages/warranty-form

[Brad B]

As one of Clams pro staff members I have been asked by Clam to come in here and set the record straight as to what is going on with the gear box recall. the issue at hand is not the Clam auger plate it self but the gear boxes that just came out this year. they have identified about 200 gear boxes that had bad gears in them and there has been a issue with the gears breaking as they are a powdered metal gear and not a cut gear. Clam has issued a recall to all retailers to get the gear boxes back and once they are all back Clam will be releasing a replacement gear box that will have cut gears instead of the powder metal gears.

 

here is the official statement from Clam :

 

The facts are as follows:
 
We’ve identified an issue with a defective gear in some of the gear boxes that attach to the Clam auger conversion plate.  There is NO issue with any of the conversion drill plates themselves, and this is NOT a safety concern.  The issue is specific only to gear boxes shipped over the past 60 days.  To be sure all gear boxes sold are in perfect working condition, Clam has asked retailers to return to Clam the gear boxes as well as the conversion kit that includes an 8” auger and a gear box.  Clam will be replacing the gear boxes and getting the units back out to stores over the next two weeks.  Anyone who has a gear box in their possession that fails (we believe there are approximately 200 in consumers hands that may be defective) should call Clam.  You will be shipped a replacement gear box within the next couple of weeks along with a return slip so you can return your defective unit.  Any questions please call 1-800-ice-fish or email us at [email protected].
 
so if you happen to have one of the gear boxes please get ahold of Clam customer service and they will take care of you.

[Vitreus]

8 hours ago, eyeguy 54 said:

gear box is for the 8 inch auger. lots more area than the 6 inch.  your fuel is stinky... LOL 

almost twice as much area between 6 and 8. 

 

I think he means this fuel 

 

http://m.northerntool.com/products/shop~tools~product_200653792_200653792?hotline=false

 

I talked to Genz at Cabela's last weekend and saw that he was using one of these as well. Not cheap, but I've heard only good things.

[eyeguy 54]

,

[eyeguy 54]

ahhhh, color me fooled. LOL 

[monstermoose78]

On 12/15/2016 at 6:00 PM, Brad B said:

As one of Clams pro staff members I have been asked by Clam to come in here and set the record straight as to what is going on with the gear box recall. the issue at hand is not the Clam auger plate it self but the gear boxes that just came out this year. they have identified about 200 gear boxes that had bad gears in them and there has been a issue with the gears breaking as they are a powdered metal gear and not a cut gear. Clam has issued a recall to all retailers to get the gear boxes back and once they are all back Clam will be releasing a replacement gear box that will have cut gears instead of the powder metal gears.

 

here is the official statement from Clam :

 

The facts are as follows:
 
We’ve identified an issue with a defective gear in some of the gear boxes that attach to the Clam auger conversion plate.  There is NO issue with any of the conversion drill plates themselves, and this is NOT a safety concern.  The issue is specific only to gear boxes shipped over the past 60 days.  To be sure all gear boxes sold are in perfect working condition, Clam has asked retailers to return to Clam the gear boxes as well as the conversion kit that includes an 8” auger and a gear box.  Clam will be replacing the gear boxes and getting the units back out to stores over the next two weeks.  Anyone who has a gear box in their possession that fails (we believe there are approximately 200 in consumers hands that may be defective) should call Clam.  You will be shipped a replacement gear box within the next couple of weeks along with a return slip so you can return your defective unit.  Any questions please call 1-800-ice-fish or email us at [email protected].
 
so if you happen to have one of the gear boxes please get ahold of Clam customer service and they will take care of you.

@river rat316

[Jamesy]

got my gearbox from xmas added to the clam plate that i already had, using clam 6" auger for the first time made it thru 1.5 holes in 5.5" of ice yesterday and boom. Gearbox must be internally stripped. contacting clam today to see what the resolution will be. using M18 Milwaukee.

[monstermoose78]

Anyone get the new gear box yet?

On 12/27/2016 at 8:13 AM, Jamesy said:

got my gearbox from xmas added to the clam plate that i already had, using clam 6" auger for the first time made it thru 1.5 holes in 5.5" of ice yesterday and boom. Gearbox must be internally stripped. contacting clam today to see what the resolution will be. using M18 Milwaukee.

With 6 inch you don't need the gear box