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Strikemaster customer service is second to none

7 posts in this topic

Just another note about the great customer service at Strikemaster in Big Lake. Last night on the first pull out on the lake I ripped the recoil rope right out of my old Mag3000 3HP 10" chipper. When I took it apart out on the lake to re-thread and re-tie, I noticed the recoil spring was toast, not loading up.

So this AM, I went to SM HQ in Big Lake. They keep old refurb parts on a shelf behind the city desk by the front shop - and they had a full rebuilt recoil for my unit sitting right there. 5 minutes later, it was back in my hands, fixed. Always ready to pay for great service, I asked how much, and, like many here, was told no charge. He said they'll rebuild my dead recoil and fix another one for no charge when it walks in.

How cool is that! And how refreshing, this customer service stuff really isn't rocket science afterall. ;\)

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I can add to this. I bought a stike lite 4 stroke last season and this year the Auger broke. Since they are made of a hard plastic I am not sure how it broke or when exactally but I called SM and they just shipped me one free of charge after I shipped the old one back. I live in Moorhead, they sent me a call tag, to send it back at their expense and I placed it on the UPS truck on Tuesday, had it back at friday. New blades, new cover everything.

I was most impressed.

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Agreed - Outstanding customer service. Were ya able to flag someone down from the villages and get a hole drilled? I spose your spot would've been in jeopardy... cool.gif

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 Originally Posted By: sticknstring
Were ya able to flag someone down from the villages and get a hole drilled? I spose your spot would've been in jeopardy... cool.gif

Heh! There was no one nearby, although someone spooky gave me a close drive-by staring at me... I was luckily (or unluckily really) just to be out there to relocate the shack, and I was getting ready to drill holes to find the precise location to place it. So I placed my faith in the SM gods that I'd be rockin' again today. Thanks to SM, I can give 'er another whirl tonight. ;\)

All I can say is, when that cord broke, I had the shakes just like when FM was down for a day. grin.gif

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Sole reason I will be a customer for life. Better products may come along, but they have always treated me like their best customer.

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 Originally Posted By: setterguy
Sole reason I will be a customer for life. Better products may come along, but they have always treated me like their best customer.

I feel the exact same way.

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I have an old Magnum III and they treated me like I was a their best customer as well!

While I was in there a guy brought in a 5 yr old Auger that the broke a gear in the transmission. They fixed it with a used part, said that should never break, have a nice day @ no charge.

While I don't expect them to do things for free, They are reasonable and seem to focus on giving you a "Wow" everytime you are there!

Nils may be argualbly a better product, Jiffy may be faster, others may be cheaper, but it will take a lot for me not to recommend Strikemaster to anyone who asks(or even doesn't ask for that matter!). I definetely won't be buying anything else!

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