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walligator

lx3 problem

Question

walligator

I have an Lx3 approximately 3-years old with the tc upgrade.

First time out this year the gain was at approximately 2.The next 3 times out I had to have the gain at 7 to find my jig.Friend I was with said his did the same thing last year and sent it in and they replaced the power head,has anybody else had this problem?I would have thought that it may be a transducer.(I cleaned my transducer,still does'nt work)Having second thoughts about the Lx5 I bought my son for Christmas!Anybody else have this problem and what was the fix? frown.gif

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Jim Almquist

Sounds like a bad transducer but give Marcum a call they will take care of it .

From there website

MarCum Technologies is dedicated to providing the best possible experience for our customers. Within the customer support center you will find product manuals, answers to frequently asked questions, parts and service requests and general product information.

Please take a moment to browse through the information available. If at any time you cannot find what you need please send e-mail to csr@marcumcustomerservice.com or call us at 763-323-0456. Our customer service agents will help you get what you need in a timely manner. All e-mail correspondence will be answered within 24 hours Monday-Friday.

We strive to make your outdoors experiences the best we can. Please let us know how we can help

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Northland Sportsman

A friend of mine had a very similar problem w/ his lx3. after contacting marcum, he sent it in for repair. I think he was happy with the cust service but was without a flasher for a little while.

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Hookmaster

I've had this happen on two LX3s. On the first one it was the transducer. On the second one it was the powerhead. They took care of both issues very quickly.

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fishing 101

How long are we talking to get the thing back. Just found out mine is doing the same thing. I haven't sent it in yet, and I am leaving on a trip next Friday. Suppose that is what I get for waiting a week before to get the gear out.

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walligator

I was told 2-3 days to turn around plus shipping time.E-mail them to get a request for return number.

Please take a moment to browse through the information available. If at any time you cannot find what you need please send e-mail to csr@marcumcustomerservice.com or call us at 763-323-0456. Our customer service agents will help you get what you need in a timely manner. All e-mail correspondence will be answered within 24 hours Monday-Friday.

I'm waiting til after this weekend to send mine in.

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Borch

Talk to the repair guy and let them know your situation. They'll bend over backwards to get it back to you by then.

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Hookmaster

Fishing 101,

If you can drop it off at their place in Anoka that will save some time. Like Borch said, explain your situation and they'll work to get it ready for your trip. They did for me before Xmas.

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NCLaker

Had the problem same with my LX3tc - told them I needed it for a weekend trip. They fixed in 2 days the end of Dec and had it in time for the weekend. Did it no questions asked. Great customer service.

From the list of things they fixed looks like they replaced just about everything but the shell.

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