Guests - If You want access to member only forums on FM. You will gain access only when you Sign-in or Sign-Up on Fishing Minnesota.

It's easy - LOOK UPPER right menu.

  • Announcements

    • Rick

      Members Only Fluid Forum View   08/08/2017

      Fluid forum view allows members only to get right to the meat of this community; the topics. You can toggle between your preferred forum view just below to the left on the main forum entrance. You will see three icons. Try them out and see what you prefer.   Fluid view allows you, if you are a signed up member, to see the newest topic posts in either all forums (select none or all) or in just your favorite forums (select the ones you want to see when you come to Fishing Minnesota). It keeps and in real time with respect to Topic posts and lets YOU SELECT YOUR FAVORITE FORUMS. It can make things fun and easy. This is especially true for less experienced visitors raised on social media. If you, as a members want more specific topics, you can even select a single forum to view. Let us take a look at fluid view in action. We will then break it down and explain how it works in more detail.   The video shows the topic list and the forum filter box. As you can see, it is easy to change the topic list by changing the selected forums. This view replaces the traditional list of categories and forums.   Of course, members only can change the view to better suit your way of browsing.   You will notice a “grid” option. We have moved the grid forum theme setting into the main forum settings. This makes it an option for members only to choose. This screenshot also shows the removal of the forum breadcrumb in fluid view mode. Fluid view remembers your last forum selection so you don’t lose your place when you go back to the listing. The benefit of this feature is easy to see. It removes a potential barrier of entry for members only. It puts the spotlight on topics themselves, and not the hierarchical forum structure. You as a member will enjoy viewing many forums at once and switching between them without leaving the page. We hope that fluid view, the new functionality is an asset that you enjoy .
Sign in to follow this  
barracuda

Read G----r M------n Small Print BEFORE buying electronics

Recommended Posts

barracuda

OK - that's it for me!! Tonight was the last straw. I'm done with this outfit. Take heed of my lesson learned.....if you shop for electronics, better know exactly what you want and what you are getting BEFORE you purchase, or it's going to cost you.

I bought a Raymarine 101 VHS handheld last week. Took it home. Charger didn't work. Took it back next day. Cool...100% refund/exchanged for another. Took replacement home to charge, and then to fishhouse on FL. Tried firing up the weather channel, but nothing but static received...unless I walked outside. Then to compare, I fired up the old Hummingbird handheld right next to it, and out spews the weather clear as a bell. But not on the Raymarine.

So I sucked it up and drove 30 miles to C----- s and got another Hummingbird earlier today. Then went back to return the Raymarine. Being honest, I said it may work fine for someone, but not good enough reception for me. Well, since it wasn't "broken", it cost me 10% ($20) in restocking fee to return it. I was shown the small print on the return counter for electronics, but of course that wasn't mentioned when you're shopping and buying at the electronics counter. So cost me $20 to pay someone to walk that crappy, overpriced, but not broken, radio back to the electronics counter - all packed back up just like when I bought it. Nice little profit. And the last one they'll get from me. As so often we are all warned... beware....and read the small print.

Share this post


Link to post
Share on other sites
Valv

I am sorry this happened to you, but unfortunately reading the sales receipt is a little too late, you already bought the item.

You have to ask about return policy before the purchase.

Many retailers have a restocking fee to protect themselves from some issues there have been with very few people. Too bad the rest of us have to pay for it.

Share this post


Link to post
Share on other sites
Deitz Dittrich

There are a lot of places that will not allow return on eletronics at all. Some do...

Share this post


Link to post
Share on other sites
Ryan_V

policy or not, this isn't good practice for keeping customers. Cuda will obviously not be back to GM, and I can't say I blame him, in his situation, I'd likely have spoken to a mgr and not returned either. I've always been huge on customer service. If I go somewhere and I'm not treated right, I leave and never return. On the other hand, if I go somewhere and someone goes over and above what I'd expect, I will literally go out of my way to patronize them. I drive much farther than I should for alot of things, because my locals didn't treat me right, and someone else thought I was worth having as a customer. It's not like the item he bought worked to his expectation. it's not his fault, and the store should have taken it back, even for store credit. THANKS FOR THE HEADS UP CUDA!!!

Share this post


Link to post
Share on other sites
Jeremy airjer W

I always check the return policy on any major purchase I make. They all can vary and you won't know until you ask.

Share this post


Link to post
Share on other sites
Whopper Stopper

The Forest Lake store has a posting back by the electronics saying there is a 30 day money back on un opened items. And a 30 day money back -10% on opened items. It isn't a big sign but it is there.

WS

Share this post


Link to post
Share on other sites
BobT

So Ryan, what happens if a guy buys a GPS. He gets it home and to his knowledge is working as he suspects it probably can. The next time he goes out his buddy shows up with a different brand GPS and our guy is suddenly enlightened to the fact that his GPS isn't as good as he thought it was. It takes much longer to connect to satellites and isn't nearly as accurate. Now, he's bummed because he discovered there are better units out there. Does he now have a right to return it for a full refund?

If I understand the original poster correctly, he purchased an electronic component and later discovered that it didn't perform nearly as well as a different unit/model he already has. Maybe the new one is performing as designed, maybe not. Don't know for sure but one thing is certain, when it comes to electronic/electrical equipment, whether auto parts or fishing components, there rarely is a return policy once the package seal has been broken.

Bob

Share this post


Link to post
Share on other sites
Scott K

I agree, in automotive, they will not take electronic parts back at all, at least most places. GM has a good cs, and Im sure they would do almost anything to keep a person happy, but some times rules are made for a reason, and they cant break them.

Share this post


Link to post
Share on other sites
PierBridge

That's ridiculous I would had 100 percent of my money back before leaving the store.

Comparing automotive parts to this makes no sense at all.

Share this post


Link to post
Share on other sites
nolte

I have had good/bad issues dealing with GM. On the other hand I have never had one bad issue dealing with Cabelas Customer Service. They get a grad A in my book and I go out of my way to make any major purchases there.

Share this post


Link to post
Share on other sites
Scott K

PB, I think I would have also, or atleast talked to the manager of the store. If they are selling a bad product then they should stand behind it. But I think I would have gone about it differently, I would have just stated that this is my second one I had a problem with in a week, I dont want to make it 3! Please give me my money back, Im sure I would have been happy with a full refund in an instore credit. Which Im sure they would have done.

Share this post


Link to post
Share on other sites
MIKE IN lINO III

In today's society it is the " It's not my fault" mentality.

While I don't care for GM for other reasons the CS has always been good. Lying about the product not working is just wrong.

Mike

Share this post


Link to post
Share on other sites
Scott K

Who said it would be lying? He said he tried the radio, it didnt work! He then went outside and said it seemed to work. There could have been another problem that caused this, such as an internal antenna! He compared it to a different model, wich had reception, so was there a problem with the second one? Or was it just cheap piece of junk that couldnt get good reception? So I wasnt saying to lie! I would assume that because it didnt have reception that there would have been something wrong with this one also.

GM customer service has improved alot in the last 1-2 years. It was poor before that, but they have changed that.

Share this post


Link to post
Share on other sites
slipperybob

I worked in CC retails stores in the past...It's to deter people from using something just for competition/tournament and return it afterwards.

It's not going to prevent them from doing it...

Share this post


Link to post
Share on other sites
giddyup99

 Originally Posted By: barracuda
OK - that's it for me!! Tonight was the last straw. I'm done with this outfit. Take heed of my lesson learned.....if you shop for electronics, better know exactly what you want and what you are getting BEFORE you purchase, or it's going to cost you.

I bought a Raymarine 101 VHS handheld last week. Took it home. Charger didn't work. Took it back next day. Cool...100% refund/exchanged for another. Took replacement home to charge, and then to fishhouse on FL. Tried firing up the weather channel, but nothing but static received...unless I walked outside. Then to compare, I fired up the old Hummingbird handheld right next to it, and out spews the weather clear as a bell. But not on the Raymarine.

So I sucked it up and drove 30 miles to C----- s and got another Hummingbird earlier today. Then went back to return the Raymarine. Being honest, I said it may work fine for someone, but not good enough reception for me. Well, since it wasn't "broken", it cost me 10% ($20) in restocking fee to return it. I was shown the small print on the return counter for electronics, but of course that wasn't mentioned when you're shopping and buying at the electronics counter. So cost me $20 to pay someone to walk that crappy, overpriced, but not broken, radio back to the electronics counter - all packed back up just like when I bought it. Nice little profit. And the last one they'll get from me. As so often we are all warned... beware....and read the small print.

Did you put it on a credit card? If so, I would dispute the charge with your card issuer. I would consider that unit as defective or definitely of substandard quality. Refund policy or not if it is defective or of poor quality the card company won't even consider the merchants policy and even if they do have such a policy most cards would require them to display it on the sales receipt you sign for the charge and not a sign on a desk.

If it were me, and I put it on a card, I would dispute it.

Share this post


Link to post
Share on other sites
midwesthunter

I don't have a problem with Gander Mountain's return policy for a couple of different reasons.

Why not contact the manufacturer first. Maybe there is a quick fix that they know about or maybe they will send you a new radio.

It's printed right on your receipt what the return policy is. There are also signs up at the fishing and customer service counters.

A lot of electronics come in plastic packaging these days. If someone was to return a product (that still works) with the packaging all cut up there is no way they will be able to sell it again for full retail value.

I have had great luck with Gander's customer service on Guide series rods and reels. I brought a rod in with a broken tip and walked out the door with a brand new rod without a hassle at all.

Everyone has a right to voice their opinion, I understand that but I have no problems spending my money at their stores.

Share this post


Link to post
Share on other sites
TNFL

That sux that you lost 20 bucks, but they have policy for a reason.

Imagine this scenario. I am going to LOW in march with some friends and co-workers. Some of Ice ice fish regularly some do not. Some of us have Marcum's and cameras, but most do not. If they didn't have policies on expensive electronics, what would stop someone from purchasing a unit, using it for a weekend and then returning it. And, they could do this every year.

Share this post


Link to post
Share on other sites
CJH

Any store that sells electronics has a similar policy, as once its open, I believe they can't legally sell it as new. BB does the same thing, as people would buy stuff for trips, or a big screen for the super bowl and then return then. So it basically would wipe out the profit margin on it. If its defective, then you should be able to exchange it no questions asked. If you just don't like it, then that's different.

It stinks but its not that retailer picking on you. I am definitely not a supporter of them, and have been critical of there service in the past, but to be fair I have returned a few items recently without any issues. There are alot of things that you can't return and get your money back at all, such as CD's, movies, software, etc...

Hopefully you found what works best for you, good luck!

Share this post


Link to post
Share on other sites
Bassboy1645

hmmm Gm has always been good to me. My return Story involves a rifle my brother purchased. It wasnt a return but it was a credit refund....you know from their famous " well beat the other guys at the lowest price" up to some percent in the fine print it says...no problem we foud the same gun within the percent cheaper at scheels. Gander was very sticky about refunding him the percent even with a recipt. after a few mins of debate the manager caved and said all right well get it to you cuz im having a bad day.....This is the only time I questioned thier policies...It seemed like they didnt want to give it to us even after pointing out the ads and both recipts and showing him the evidence...maybe juts a mangement thing??

Share this post


Link to post
Share on other sites
slipperybob

When I don't see a price tag on something, chances are I won't buy it. Many times there's a price label and you go to cash register and it rings up way more than it should be. They call for price verification and then somebody changes the price labels. I hate that. Happens everywhere, I've shopped at.

The beat the competition plus additional X percent sounds a lot like the CC stores thingy. Same with the 30 days guaranteed low price, but stupid thing is if you buy before the sale, they give you the run around about it. Then it's like, I'll return it and get it on sale day, what's the diff. Then sometimes, they say, come back and do it.

The longest line is not the sale counter line, it's the return service/exchange line. That's the line I personally don't like to wait in. Few stores have efficient check out lanes. Stores like Lunds and Byerly's have the most efficient check out lanes. Funny how food can be compared to electronics. LOL's

Share this post


Link to post
Share on other sites
Mid-Lake Rock

I have generally had good experiences at GM, and met some nice guys in the fishing and firearms departments. However, last month I went to one of their stores to exchange an Ice Armor suit I received for Christmas. The size I wanted was on the rack, but it had obviously been worn fishing. The tags were removed, there was dirt on the bibs, and the previous owner left some small fishing accessories on the bibs. Obviously their return policy on clothing isn't too strict. I took the money (no problem with the return) and went to another retailer for a new suit. Not mad or anything, but kind of an "are you kidding me" moment.

Share this post


Link to post
Share on other sites
delcecchi

That is the famous "home depot rental" deal that some folks do or did. Buy the tool at Home Depot, use it for the project and then return it. I presume that sort of behavior is the reason for restricted return policies all over. Buy the video camera to use on vacation or for the wedding then return it etc.

Some people ruin it for everyone.

Share this post


Link to post
Share on other sites
thirtysomething

Like I told Cuda over the weekend, you expect this at Best Buy, Circut City etc. but not GM. I used to work for a retailer that was pretty strict on returning some things, mainly, to prevent people from using it, for say a weekend, then returning it. I agree some stink should have been made and the fee reversed. It was only one day, in the middle of the week no less. I returned an electronic item at Joe's and had no problem. I've been less impressed and less impressed with GM over the last year. I'll drive the half hour to patronize Thorne Brothers rather than ten minutes to GM. Worth it every time!

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  



  • Posts

    • Bobber221
      Can anyone report on fishing on Rainy River this week?
    • Tony S
      Headed up this weekend for the first trip of the fall.  Thinking about fishing the lake with all the good reports from there, but has anybody been up to Clementson, Frontier or Birchdale  areas recently that could give a report?  Thanks.
    • Cliff Wagenbach
      VG, Good bite most days now! All minnows for me. jigs or lindys. Chubs, shiners, and pike suckers. Found walleyes from 8' to 40' yesterday. Cliff
    • MinnowBuckets
      Thanks for chiming in and sharing how the river has been treating you lately. They sure are fun to catch. I am hoping to get out again this weekend for some more smallie action. Hopefully they are still near where I was able to find them last weekend....
    • Coleman
      I fish pretty much exclusively above the Sartell dam.  I normally try to hit it 2-3 times per week.  Over the last 3 weeks, I thought the fishing was down right ridiculous(even with the crazy high water) at times, 12-20 fish in a hour or two before sunset.  I found them right up on the bank, and of course in slower moving water.  There are a few spots north of the dam that are great places for high water.  Some larger areas where the water can swirl around and create backwash.  In fact, I'll point my boat down right and put spot lock on, because the water is flowing back up river, and just cast parallel with the bank.  Most of the time I'll throw a Scatter rap, then when I see a fish chasing bait, I'll throw out a wacky rig.   I went out last weekend to a spot I've been hitting, and the fish have diminished big time.  Caught 6 in a couple hours.  Then I went out last night, and caught one walleye.   So, with that in mind I figured they had to of gone to the deeper rock piles.  And, sure enough, I caught 2 just before sunset, then I headed in.   If you have SI, just drive down or up river and look for large groups of rock piles.  Go up river from them, and try and do a controlled drift over the rocks.  I normally use a jig and a tube.  And there's no mistaken them when they hit.   Even a few eyes mixed in every once in a while.  
    • VermilionGold
      Headed up for one last weekend of open water fishing.  Anyone been out this week, how’s the bite?
    • bbfenatic
      Marcum keeps designing great new products...this is almost a must have for anyone with any Marcum unit. I ordered one for my LX-7, all the features plus a smaller/lighter battery that gives more hours in between charges.....swweeeet!    
    • HugeHogChaser
      $575   -quick release plate 
      -Minnkota power drive bow mount 
      -80lb thrust, 24V
      -60 inch shaft
      -built in transducer 
      -plug/cord to connect fish finder to trolling motor 
      -foot pedal 
      -autopilot 
      -INCLUDED: 2 12v interstate marine battery's new as of June 2017. Fully charged and stored on trickle charger after each use. I'll even throw in the battery tender trickle charger for free.
    • Moneyfinancial locgic
      We gives out both business and personal cash no collateral required. term cash of all amounts I think you have come to the right place. We offer Cash at low interest rate of 3%. Interested people should please contact us on For immediate respond application Contact us via email moneyfinancial.locgic@gmail.com  
    • Yellowstone
      Ditto. I switched to a 3 inch shell in #2 shot. I missed a few wood ducks this morning but got one teal. Not bad for the WMA I was hunting. 2 ducks would be great. 3-4 like you won the lottery. Saw plenty of action but it was fast moving wood ducks out of range. Geese never showed. And you can't shoot trumpeter swans! There were plenty of those. Let my boy sleep in this morning. Tomorrow we'll hit the more pressured lake. I saw at least one person setting up on it this morning on my drive to the WMA. The nice thing about that - when you're almost certain you'll be the only one there - is that you can roll in not long before shooting time if it doesn't take you long to set up.