Guests - If You want access to member only forums on FM. You will gain access only when you Sign-in or Sign-Up on Fishing Minnesota.

It's easy - LOOK UPPER right menu.

Sign in to follow this  
Followers 0
Wade Joseph

Customer service that deserve recognition

3 posts in this topic

I recently sent this e-mail to Menards about a problem I am having with the ice house they carry that I bought.

I recently purchased a "Strike Zone" two man flip over style ice

fishing shelter from your Superior store. I actually picked it up from the West

Duluth store because the only model left in Superior was the floor

model and when I looked at it the zipper had come apart. For this reason I wanted

a model that was new in the box. When I got it home it took me about 2

hours of putting it together. During this time I find that the holes in the

frame tubes that hold up the shelter do not line up correctly with the snap

locks to keep them in place. This is a minor grievance compared to the fact

that on my first trip out ice fishing the zipper came apart when I tried to

close the door flap. I managed to get it working again by using the second

zipper tab only to have it fail again the next time I tried to unzip the


Once I got the unit home and into a warm garage I got it working again

after quite a bit of effort. Then on my next trip out it failed again.

I would return the unit except I do not feel like disassembling it

only to return it so it can be replaced by another defective unit that

obviously have defective zippers in them from the get go. I intend to take the

unit to a canvas shop and have a good zipper put into it. I would love to hear

that you will pay me for this work, but I somehow doubt it.

I am not sure what other solution you can come up with and I anxiously

await your response before I begin to spread the word about your faulty

products on every fishing forum I can find.

Share this post

Link to post
Share on other sites

Today I got this reply.


I am sorry for the inconvenience this has caused you. Please give me the address you would like a new cover sent to and I will make sure it gets rushed. We do need and appreciate your business.


Brian Humblet

Menard, Inc.

Share this post

Link to post
Share on other sites

Since we're on the subject of local businesses I have to give recognition to Russ at Marine General for outstanding service. I have purchased equipment from Russ for over 30 years and I can't say enough for his personal care of his customers. If I ever have a problem with something I bought at Marine General he always goes out of his way to remedy the problem. He is a class person, and I would recommend him to anyone.

Share this post

Link to post
Share on other sites
This topic is now closed to further replies.
Sign in to follow this  
Followers 0

  • Posts

    • JerkinLips
      I've had my boat freeze in the lake before.  Not fun chiseling it out before winter.  Heading up this weekend for one last soft water trip, unless the water temps are still warm and I dare leave the boat in for deer hunting.
    • Fish Head
      I've been caught with a boat of snow more than once.  I'll be up there fishing at least a couple more weekends before I pull the plug on open water.  I've still had pretty decent luck every weekend, but the method I caught them has changed most every weekend.  I've caught them on lead core, rigging with large minnows, and jiggin raps.  I already can't wait until spring!
    • Cliff Wagenbach
      Thanks Dick! Always hate to pull the boat for the season but hate it even more if I get caught with a boat full of snow! Cliff
    • tview
      Looks like they released updates today 6 and 7 LX-6 Software Update v5.10 (Release Date Oct. 25 2016) LX-7 Software Update v5.10 (Release Date. Oct. 25th 2016)
    • Rick
      The Minnesota Department of Natural Resources (DNR) will host a public informational meeting to update interested citizens and anglers on the reproduction study recently completed on Fish Lake Reservoir.  The study involved three years of stocking marked walleye fry to assist in determining the contribution of spawning stocks, natural reproduction, and survival of eggs and fry in Fish Lake Reservoir. These study results will help inform future fish management decisions for Fish Lake Reservoir. The meeting will be held on November 1, 2016 at 6 p.m. at Fredenberg Town Hall, 5104 Fish Lake Road, Duluth MN. Discuss below - to view set the hook here.